Get Help Fast
In-App Help
Access help directly within the Nuruni mobile app.
Settings → Help & Support
Frequently Asked Questions
Getting Started
How do I create a Nuruni account?
Download the Nuruni app from the App Store or Google Play. Create your profile by providing basic information, sharing your faith details, and uploading photos. Complete our selfie verification process to get your verified badge.
What is selfie verification and why is it required?
Selfie verification helps ensure authentic connections by confirming your identity matches your profile photos. Take a selfie following our pose instructions, and our team will review it within 24-48 hours. Verified profiles receive a blue verification badge.
Can I use Nuruni for Christian friendships?
Absolutely! Nuruni offers both Dating and Fellowship modes. Switch to Fellowship mode to connect with Christian friends in your area who share your faith and interests.
Profile & Matching
How does Nuruni matching work?
Our algorithm considers your faith preferences, location, age range, denomination, church attendance, and lifestyle choices. We prioritize spiritual compatibility alongside personal preferences to suggest meaningful connections.
Why am I not seeing many matches?
Try expanding your distance range, age preferences, or denomination filters. Ensure your profile is complete with multiple photos and detailed faith information. Consider upgrading to Premium for unlimited swipes and enhanced discovery.
Can I change my denomination or faith details?
Yes, you can update your faith information anytime in your profile settings. This includes denomination, church attendance frequency, and relationship with God details.
Premium Features
What does Nuruni Premium include?
Premium features include unlimited daily swipes, see who liked you first, advanced faith-based filters, anonymous browsing, priority message delivery, read receipts, rewind last swipe, super likes, and monthly profile boosts.
How do I cancel my Premium subscription?
Cancel through your app store subscription settings (iOS App Store or Google Play Store). Your Premium features will remain active until the end of your current billing period.
What payment methods do you accept?
We accept all major payment methods through app stores, including credit cards, debit cards, Google Pay, Apple Pay, and mobile money options like M-Pesa and Airtel Money in supported regions.
Safety & Privacy
How do I report inappropriate behavior?
Use the report button on any profile or message. You can also block users immediately. For serious safety concerns, email safety@nuruni.com. We take all reports seriously and investigate promptly.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures. We never sell your personal information to third parties. Read our Privacy Policy for full details on data protection.
What should I do before meeting someone in person?
Always meet in public places, inform trusted friends about your plans, consider group activities or double dates, trust your instincts, and take time to get to know someone through messages and calls first.
Technical Issues
The app isn't loading properly. What should I do?
Try closing and reopening the app, checking your internet connection, updating to the latest app version, or restarting your device. If issues persist, contact support with your device details.
My photos won't upload. How can I fix this?
Ensure photos are under 5MB, in JPG or PNG format, and you've granted camera/photo permissions to the app. Try using a different photo or taking a new one. Clear the app cache if problems continue.
I'm not receiving notifications. How do I fix this?
Check your device notification settings for Nuruni, ensure notifications are enabled in the app settings, and verify you have a stable internet connection. Restart the app and your device if needed.
Contact Our Support Team
Our Christian support team is here to help you with any questions or concerns.
General Support
Email: support@nuruni.com
Response Time: Within 24 hours
Available: Monday - Friday, 9 AM - 6 PM
Safety & Security
Email: safety@nuruni.com
Response Time: Within 4 hours
Available: 24/7 for urgent safety issues
Technical Issues
Email: tech@nuruni.com
Response Time: Within 12 hours
Available: Monday - Saturday
Community Resources
Additional resources to help you succeed on your faith-based dating journey:
Christian Dating Tips
- Pray First: Seek God's guidance before and during your dating journey
- Be Authentic: Share your true self, including your faith story and spiritual goals
- Set Boundaries: Maintain physical and emotional boundaries that honor God
- Include Community: Involve trusted Christian friends and mentors in your relationship
- Study Together: Share Bible study, devotions, and spiritual discussions
- Serve Together: Look for opportunities to serve others as a couple
Profile Optimization
- Complete Your Profile: Fill out all sections including faith details
- Use Recent Photos: Upload 3-6 recent, clear photos that show your face
- Write Thoughtfully: Share your faith journey and relationship goals
- Be Specific: Include details about your church involvement and spiritual practices
- Stay Positive: Focus on what you're looking for rather than what you want to avoid
Safety Guidelines
- Meet in Public: Always choose public locations for first dates
- Tell Someone: Inform trusted friends about your dating plans
- Trust Your Instincts: If something feels wrong, listen to that feeling
- Take Your Time: Don't rush into meeting someone you don't know well
- Protect Personal Info: Don't share addresses, financial details, or family information too quickly
Help Us Improve
Your feedback helps us create a better Christian dating experience for everyone.
Share Your Feedback
Have suggestions for new features? Found a bug? Want to share your success story? We'd love to hear from you!
Send Feedback Share Success StoryEmergency Resources
If you're experiencing a crisis or emergency, please reach out to these resources immediately:
Crisis Support
- National Suicide Prevention Lifeline: 988
- Crisis Text Line: Text HOME to 741741
- National Domestic Violence Hotline: 1-800-799-7233
- Christian Crisis Counseling: Contact your local church or Christian counseling center
Still Need Help?
If you can't find the answer to your question, our Christian support team is ready to help you personally.
"Cast all your anxiety on Him because He cares for you." - 1 Peter 5:7
We're here to support you on your journey toward God-centered relationships.